Once a sale is closed, my office sends out a questionnaire to our buyer and seller clients, asking for feedback on how well we did. Here are some responses I've received:
Al Johnson and Susan Davidson assisted me in selling my home over the summer. My gratitude for Al & Susan's knowledgeable direction & poise continues to be a gift for which I'm thankful.
It was my first house. Despite my love for it, a very heartfelt hardship required me to put it on the market. Al & Susan brought no-nonsense expertise & supportive friendship to my dining room table.
Susan's savvy insight and dedicated effort made my home look incredible! Susan took the time to listen, share, appreciate my space, my style and noted the pace at which I worked the best. The staging was complete and I quickly put her name & number in my book so that I could call her before I put my next home together.
Al was insightful, competitive, gentle & quick-witted throughout every step of the process of selling my house. He took the time to educate me when it was appropriate. He made the time to handle things when it was to my advantage. Al's a professional you want all of your friends & family to be represented by, & a person you want all your friends & family to sit down and visit with.
Al & Susan are a team who helped me accomplish what seemed to be a daunting task. In the end that task became a very positive experience and I continue to feel triumphant! Mostly, I feel incredibly lucky to have been referred to such a reliable, cutting-edge & authentic teammates. Five stars; beginning to end! Truly, it's impossible to measure the gift of a powerful team of such genuine people getting my back.
Bravo Al & Susan! --Sam Adams (Brighton)
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Al/Susan represented me in selling my previous home.
[How would you describe the service you received?] Outstanding...truly above & beyond. Al and Susan were available anytime of the day/night. It was like we were their only clients. Consultation, recommendations, direction & advice were always presented with knowledgeable wisdom & care - as though we were family members every step of the way.
[Is there something we could have done better?] Absolutely not; you're so good, it's fun & educational to watch you work.
Thanks so much to the "Dream Team" for all of your professional & personal attention! Please know what an outstanding contribution you made (once again) to our happiness!
Thank you! Thank you! Thank you Al & Susan. --Sam Adams & Bob Colleran (Seward Park)
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[How would you describe the service you received?] Excellent!!! Took exceptionally good care of us as we went through the process of selling our home SUPER, WONDERFUL JOB AND CARE!!!
[Is there something we could have done better?] Not much, unless he could personally change the overall Seattle-King County Housing Market which would be quite an accomplishment!!
[How did you learn about Windermere?] Personal Contact Have known Al Johnson for several years. Did everything one could do to help us get our house sold, even in a difficult market, at a very reasonable price. Thanks.
Please feel free to list us as references at any time!! --Jim Nelson and Terry Jacobs (Mount Baker)
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Excellent! Al and Susan are consummate professionals. They thought of everything along the way of selling our house. I always knew we were in very good hands. They made the entire process easy for us.
We've bought a house with Al as our agent and this was the first sale with him. We had to list it while I was out of the country on business, and his advice and guidance along the way was exceptional. His strategy for getting our house listed and sold for top dollar was right on. When our buyers (first-time) were nervous between acceptance of offer and close he was right there working with the Buyers' agent helping to move the sale to close.
I refer Al to anyone who asks. My mom sold real estate; I'm a lawyer and am very familiar with the Buy & Sale process. Al is the best agent around. Thank you for having such a great team! --Laurel and Brian Buckner, (Mount Baker)
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Exceptional! Looked at Internet/Windermere's web site and saw Al's resume/write-up. When we first met Al, we felt very comfortable. He made us feel at ease, and confident that he had the experience, the knowledge of the market in Mt. Baker, the chutzpah to get the job done if it became rough; and a fabulous assistant (Susan) and network behind him: Windermere. He proved our predictions over and over, by being "Johnny on the spot" for all of the big and little things that we needed. We loved him and his team and service! We highly recommend Al! --Joyce Altaras & Betty Altaras, Mount Baker
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I wanted to share this with all of you in case you or someone you know is ever looking for property in the Mt. Baker or adjacent neighborhoods-- or if anyone living there ever has a house to sell. Al's experience and knowledge are unbeatable, and his focus on just this part of Seattle keeps him from being scattered all over town. We ran into problems that no rookie would have known where to begin to solve, but Al (almost) waved a magic wand. No matter how many times you do it, selling a house is stressful; and it makes the medicine go down a lot easier when dealing with a broker like Al who has a brilliant and wicked sense of humor! --Kate Walker (Mount Baker)
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[at mutual agreement] Thanks so much for the fantastic result. We are most delighted with the outcome. Being able to get such a good price in the minimal time possible certainly far exceeds our expectation. In addition to the great result, I must say I thoroughly enjoy seeing the whole event being carried out with good planning, excellent execution and high professionalism. Thanks again, and hope the rest of the process goes through smoothly.
[following closing] Thanks for the most wonderful gift, I could not ask for a better present. We shall treasure it and remember all the good times that we had. You have made a difficult task as smooth and trouble free as possible for us. --Ching Ho Chang and Meng Chao Yao (Mount Baker)
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We received outstanding service. Al Johnson attended to all details in an exemplary manner. We have bought and sold many houses through the years, but we have never had such extraordinary service as we received with Al. From the moment we first contacted Al, we knew we were in good hands. He provided excellent advice in preparing our house for sale; his sales strategy got the house sold practically the moment it went on the market; he got us a sales price much above the asking price; and he and Susan closed the sale on time and with ease. Throughout, Al always kept us informed in a timely fashion. Everyone should use Al Johnson to sell their homes!--Pat Thorson & Elaine Bild (Mount Baker)
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Excellent service! Everything that could have been done was done & done speedily. I have already told people about the service & friendliness of Al & Susan-- my many thanks to them both. --Dorothy Neff (Seward Park)
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Al and Susan are an excellent team. They helped us out through a difficult sale. They were always professional, approachable and accessible. They came over and helped stage the house. Susan is very talented. We've known Al for years. I call him the house doctor. He knows about every house that has been on the market in the South-end. Many agents are good when everything is smooth. Al is also great in difficult situations. He is a great communicator. Al has lots of experience in this business and he is calm and rational. I will continue to refer people to Al. I hope he is still doing his job when my kids are ready to buy! Thanks so much. --Bernie Creaven & Rich Kovar (Mount Baker)
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Above and beyond all expectations. The rare mix of personal and professional. We are so thankful for Al's and Susan's help selling two properties before our move across the country... a million thanks. Thanks, too, for the beautiful picture book of our home. What a nice surprise. We have it up on our mantel. Needless to say we all shed a few tears. Thanks for your thoughtfulness. --Love, Carol, Jim, Julia, Esme & Harvey Eubanks (Beacon Hill)
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I can't thank you enough for the great job you did on selling my Aunt's home in Columbia Heights. You told me before signing what you would do and when, and by golly that was exactly what you did. From the day I signed the papers to sell the house, you had everything ready to go and I signed the purchase and sale agreement five days later and for a better price than was listed. Then you held my hand and guided me through the whole thing, even to the extent I panicked while you were on vacation, called you on your cell and you most graciously calmed me down and answered my question. If everyone had the experience I had with selling a home, life would be so much easier. --Sandy Drake (Columbia Heights)
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Al Johnson's encyclopedic knowledge of the Mt. Baker/Seward Park area combined with his willingness to explore other neighborhoods served us very well. We quickly came to trust Al's judgment of a potential home because he is observant, analytical, and offered potential solutions for house problems without trying to sell us a bad fit. Through the Christmas holidays, Al was always responsive and available to answer our many questions, and he successfully completed negotiations on our offer just before midnight on New Year's Eve. His working relationships with other agents and excellent communication skills eliminated our need to worry about transfer of documents and information. With Al, we felt that we were in capable, competent care, and we will undoubtedly be return customers. --Mark & Jennifer Hickey (Seward Park)
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Al provided a level of service that is all too rare in today's residential real estate market. In addition to being very professional and highly knowledgeable, Al was a joy to work with. Al went out of his way to provide those extra things that make for exceptional service and a truly smooth sale process. I have dealt with a lot of residential real estate agents throughout Western Washington and a lot of agents at other Windermere offices, and Al Johnson stands out as a top agent and a top performer. --Fred Graham (Lakewood)
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Mr. Johnson provided very attentive and personalized service, even to the point of communicating with loan officers to smooth the way for a successful transaction. Even though he was the listing agent representing the seller, I as the buyer felt that he remained scrupulously fair to both parties in order to best facilitate the transaction to the satisfaction of both parties. The attention I received from Mr. Johnson at all phases of the transaction far exceeded my expectations, especially when compared to the service I had received during my first home purchase in 1998. Highly recommended. --Henry Li (Madrona)
Al Johnson is professional, available, personable, honest, and a joy to work with. He guided us through each stage of our transaction with caring and sensitivity. Moving after twenty years was quite a task for us. We appreciated Al's thoroughness and responsibility in selling our home. He was available and considerate in every step-- from the asking price decision, to the preparation of ad materials, to locating a handyman to help prepare the house, to the loan of sign boards for our garage sale, to his presence at the escrow closing-- to represent our interests. We have never appreciated an agent more than we do Al, and would be happy to offer our reference for him any time! --Bill & Sally Euster (Seward Park)
Al Johnson was wonderful. He was very down to earth, and a real person we felt comfortable with immediately. This is our first house, and he took a lot of time with us in explaining all the procedures and paperwork! He made both my husband and myself feel very comfortable through the purchase of our home. --Peter and Tracey Galarosa (Skyway)
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Best I've ever utilized as a buyer or seller in 30 years of residential real estate: 5 houses/ 5 pieces of undeveloped residential property. Al's reputation is unparalleled in the Mount Baker area, and for good reason. --Marc Mauney (Mount Baker)
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Al Johnson was excellent! We felt very prepared and supported through the whole process. He helped prepare and price our home just right, wrote a great flyer, and did a wonderful job. We will definitely recommend Al Johnson to any of our friends who are buying or selling in Seattle! --David & Connie Shank (Seward Park)
Al is a consummate professional, always guiding, never pushing us into any decisions. We recommend Al to all our friends! --Jim & Bill MacKellar-Hertan (Lakewood, Leschi & Wedgewood)
This guy knows his stuff. We will use Al again if need be, without question. We will also give glowing referrals. --Tom & Jean Kraabel (Leschi)
Al did a fantastic job, beginning well before we listed our house. He gave us good advice about preparing it for the marketing, and he made himself available-- often on short notice-- to walk through the house & talk with us. He did a great job of marketing the house and in negotiations. We highly recommend him to friends. --Kay Stein & Vernon Threlkeld (Mount Baker)
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Stupendous! Al was knowledgeable about area, prices, and houses. I couldn?t have asked for more patience or help. I think "Uncle Al" was a wonderful agent. --Diana Robbins (Judkins Park)
